This Privacy Policy describes how Urban Gents (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from urbangents.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from different sources, depending on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, fulfill orders, improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of Urban Gents, our customers, and others.
What Personal Information We Collect
Information We Collect Directly from You This may include your contact details (name, address, phone number, email), order information (billing and shipping details, payment confirmation), account credentials (username, password), and any information you provide when contacting customer support.
Information About Your Usage We may automatically collect data regarding your use of our Services through cookies and similar technologies. This may include device details, browser information, IP address, and interaction data with the Site.
Information from Third Parties We may receive personal information from third-party providers who help us deliver Services, such as Shopify (hosting platform), payment processors (billing and payment details), and logistics partners (shipping information).
How We Use Your Personal Information
We use your information to:
Provide and fulfill Services, including processing payments, delivering orders, managing returns and exchanges, and maintaining your account.
Communicate with you regarding purchases, returns, promotions, and account updates.
Improve our Site, Services, and customer experience.
Market our products through email, ads, and promotions (subject to your consent where required).
Detect and prevent fraud, security breaches, or unlawful activity.
Cookies
We use cookies to operate and improve our Site and Services, to analyze performance, and to personalize your experience. Cookies may also be used by third-party partners to tailor advertising. You may control cookies through your browser, but disabling them may affect Site functionality.
Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain data uses, including targeted advertising.
How We Disclose Personal Information
We may share personal information in limited circumstances, including with:
Vendors and service providers who perform services on our behalf (payment processing, shipping, analytics, customer support).
Marketing partners for advertising purposes.
Affiliates within our corporate group.
Third parties when you consent, such as social media integrations.
Legal authorities when required to comply with law or protect our rights.
Parties involved in a business transfer (e.g., merger, acquisition, or sale).
We do not disclose sensitive personal information without your consent, nor do we sell personal information of individuals under 16 years of age.
Children’s Data
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
Security and Retention
We take reasonable steps to protect your personal information but cannot guarantee absolute security. The retention of your personal data depends on factors such as account activity, legal obligations, dispute resolution, and service improvements.
Your Rights
Depending on your location, you may have rights such as:
The right to access, correct, or delete your personal information.
The right to request portability of your data.
The right to withdraw consent or restrict processing.
The right to opt out of marketing or targeted advertising.
The right to appeal if we deny a request.
To exercise your rights, you may contact us at info@urban-gents.com. We may request verification before processing your request.
Complaints
If you are unhappy with how we process your data, you may contact us at info@urban-gents.com. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer and store personal data outside your country of residence, including in regions where privacy protections may differ. When transferring data outside Europe, we use recognized legal transfer mechanisms such as Standard Contractual Clauses to ensure adequate protection.
Contact
For questions about this Privacy Policy or our data practices, you can contact us at:
